How can we help?
- How do I become a client? It's simple! Go to the contact us page, fill out the contact request and we'll call you right away. You can also contact us by phone, email and fax. We’ll be happy to answer any questions.
- How do I benefit from tracking my subscriptions? Prenax Online gives you 24/7 access to your account where you can follow the progress of your requests, retrieve detailed custom reports and view a real-time list of subscriptions.
- Is there a fee to access your online services? No. There are no fees to use the Prenax Online system.
- I already know what I want to buy or subscribe to. How do I order quickly? You have 24/7 access to our online database of the world’s published content. Once you have found the titles you want, you just click the button and Prenax does the rest. If you need it NOW, give us a call and we’ll get right on it. Our customers come from the world’s most demanding industries. You won’t be kept waiting.
- What if the product I'm looking for is not in your database? If you do not find what you’re looking for, contact us through the system or by phone or email. Your dedicated account manager will source it for you.
- Can I subscribe to foreign publications? Of course. Our database contains about 130,000 titles worldwide and millions of books. Prenax gives you access to all of these publications and subscriptions, irrespective of their country of origin.
- How do I check the confirmation of my order? New subscriptions appear on management reports available on Prenax Online. In addition, Prenax emails acknowledgements of your order.
- I am an individual consumer. Can I use the services of Prenax? Our service is geared towards organizations only.