A local, personal service
Over the years we have realized that you cannot send the core service functions offshore. Customer care and publisher relationships cannot be done from a distant call center. Both clients and suppliers need to build relationships with Prenax and that means that we invest in local teams in each country where we have an office.
Customer service, finance, sales and management are all local, as are the database and claims functions. The only things that are centralized at head office are software development and treasury.
This enables us to enjoy a 97.5% customer retention rate and award-winning customer service.