Prenax has completed its latest biennial global customer survey. 40% of customers completed it and the results are fascinating.
In the summer of 2013, Prenax conducted its largest ever customer survey. It was sent to every client worldwide from our offices in the UK, France, Sweden, Norway, the USA and Australia. Over 1,200 completed what was an extensive survey – a fabulous response from over 40% of the client base.
We wanted to know what our customers thought of us and how we could improve.
The results were very positive and show we are focussing on those areas that customers tell us are the most important: customer service quality, accurate invoicing and claims handling.
Click on the link below for a summary of the results. If you want the full survey results, please get in touch.